Kompetensi Dan Implementasi SOP Sebagai Prediktor Customer PPM Escape Rate Pada Departemen Quality Control PT Manufaktur HKI Karawang
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Abstract
Penelitian ini dilatarbelakangi oleh tingginya Customer PPM (Parts Per Million) Escape Rate pada industri komponen otomotif yang melebihi standar toleransi industri yang berlaku, sehingga mengindikasikan adanya permasalahan pada kompetensi inspektur dan implementasi Standard Operating Procedure (SOP) di Departemen Quality Control. Penelitian ini bertujuan menganalisis pengaruh kompetensi inspektur dan implementasi SOP, baik secara parsial maupun simultan, terhadap Customer PPM Escape Rate. Penelitian menggunakan pendekatan kuantitatif dengan desain explanatory research dan cross-sectional, memanfaatkan data sekunder bulanan dari inspektur Departemen Quality Control pada sebuah perusahaan pemasok komponen otomotif Tier-1, yang dianalisis menggunakan regresi linear berganda dengan bantuan IBM SPSS Statistics. Hasil penelitian menunjukkan bahwa kompetensi inspektur berpengaruh negatif dan signifikan terhadap jumlah klaim pelanggan, demikian pula implementasi SOP. Secara simultan, kedua variabel tersebut terbukti berpengaruh signifikan terhadap jumlah klaim dengan kemampuan prediksi yang tergolong kuat. Kesimpulannya, semakin tinggi kompetensi inspektur dan semakin baik implementasi SOP, semakin rendah Customer PPM Escape Rate yang dihasilkan.
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