PUTRI, Adiesta Aulia; WARDHANI, Nuruni Ika Kusuma. Kualitas Pelayanan Customer Service dan Kepuasan Nasabah Bank BJB Cabang Surabaya. EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi, [S. l.], v. 5, n. 3, p. 2776–2785, 2026. DOI: 10.56799/ekoma.v5i3.13893. Disponível em: https://al-haramjournal.co.id/EKOMA/article/view/13893. Acesso em: 13 aug. 2026.