WALFASYAH, Akrin; SURONO, Surono. Pengaruh Kualitas Pelayanan dan Customer Experience terhadap WOM melalui Kepuasan Pelanggan pada Bisnis Kebugaran (FTLGym). J-CEKI : Jurnal Cendekia Ilmiah, [S. l.], v. 4, n. 6, p. 839–855, 2025. DOI: 10.56799/jceki.v4i6.10356. Disponível em: https://al-haramjournal.co.id/J-CEKI/article/view/10356. Acesso em: 24 aug. 2026.