DASIM, Izhar Ismail Dano; TARIGAN, Chatarina Yunita. Pengaruh Customer Relationship Management dan Kualitas Pelayanan terhadap Loyalitas Nasabah Melalui Kepuasan Nasabah di PT Bank Central Asia. J-CEKI : Jurnal Cendekia Ilmiah, [S. l.], v. 3, n. 4, p. 2193–2205, 2024. DOI: 10.56799/jceki.v3i4.4118. Disponível em: https://al-haramjournal.co.id/J-CEKI/article/view/4118. Acesso em: 27 aug. 2026.