Penerapan Warehouse Management System dalam Mendukung Kinerja Operasional Gudang DHL Supply Chain Cikarang Bekasi
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Abstract
Penelitian ini bertujuan mendeskripsikan penerapan Warehouse Management System (WMS) dan kaitannya dengan kinerja operasional gudang DHL Supply Chain Cikarang Bekasi. Penelitian menggunakan pendekatan kualitatif deskriptif dengan metode studi kasus. Data dikumpulkan melalui wawancara semi terstruktur dengan tiga informan, observasi aktivitas gudang, dan penelaahan dokumen operasional. Data dianalisis melalui reduksi, penyajian, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa WMS digunakan untuk memverifikasi penerimaan barang, menentukan lokasi penyimpanan, dan mengarahkan pengambilan barang. Data internal yang dilaporkan dalam penelitian mencatat akurasi persediaan sebesar 99,2–99,8% dan ketepatan waktu pengiriman sebesar 98,5%. Informan juga melaporkan pemendekan siklus pemenuhan pesanan sekitar 35% serta pekerjaan operator yang lebih terarah. Namun, penerapan WMS masih menghadapi gangguan jaringan, perbedaan kemampuan operator, ketidakdisiplinan pemindaian, dan kebutuhan penyesuaian sistem untuk klien baru. Upaya perbaikan dilakukan melalui penguatan jaringan, pelatihan, pengarahan harian, dan penghitungan persediaan secara berkala. Penelitian menyimpulkan bahwa WMS membantu keteraturan kegiatan gudang, tetapi pelaksanaannya tetap membutuhkan dukungan infrastruktur dan kedisiplinan pengguna. Temuan ini bersifat deskriptif dan tidak menguji pengaruh WMS secara statistik.
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