Sakharia, D. et al. 2023. Studi Empiris Customer Relationship Management (CRM) Citra Merek dan Kepuasan terhadap Loyalitas Pelanggan The Body Shop Jember. ULIL ALBAB : Jurnal Ilmiah Multidisiplin. 2, 10 (Aug. 2023), 4688–4695. DOI:https://doi.org/10.56799/jim.v2i10.2211.