SAKHARIA, Diwan; SUPENI, Retno Endah; HAFIDZI, Achmad Hasan. Studi Empiris Customer Relationship Management (CRM) Citra Merek dan Kepuasan terhadap Loyalitas Pelanggan The Body Shop Jember. ULIL ALBAB : Jurnal Ilmiah Multidisiplin, [S. l.], v. 2, n. 10, p. 4688–4695, 2023. DOI: 10.56799/jim.v2i10.2211. Disponível em: https://al-haramjournal.co.id/JIM/article/view/2211. Acesso em: 6 aug. 2026.