Analisis Kualitas Pelayanan Badan Penyelenggara Jaminan Sosial (BPJS) Ketenagakerjaan Di Mall Pelayanan Publik Kabupaten Sleman
Main Article Content
Abstract
The purpose of this research is to analyze the quality of BPJS Ketenagakerjaan services at the Public Service Mall in Sleman Regency. The research method used is descriptive qualitative, the authors describe the situation regarding the implementation of BPJS Ketenagakerjaan services at the Sleman Public Service Mall as a form of excellent service implementation in administrative reform. From the results of the analysis, it is known that the quality of service at the BPJS Ketenagakerjaan Public Service Mall in Sleman Regency is still not optimal with several problems related to employee commitment and relatively narrow service spaces.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
Arnita Febriana Puryatama dan Tiyas Nur Haryani, 2020, “Pelayanan Prima Melalui Penyelenggaraan Mal Pelayanan Publik Di Indonesia”, Jurnal Studi Kepemerintahan, vol. 3, No. 1.
Hardiyansyah. 2011. Kualitas Pelayanan Publik: Konsep, Dimensi, Indikator dan Implementasinya. Yogyakarta: Gava Media.
Haryani, T. N., & Puryatama, A. F. (2020). Pelayanan Prima Melalui Penyelenggaraan Mal Pelayanan Publik Di Indonesia. Kybernan: Jurnal Studi Kepemerintahan, 3(1), 40–54. https://doi.org/10.35326/kybernan.v1i1.580
Mukhtar. 2013. Metode Praktis Penelitian Deskriptif Kualitatif. Jakarta: Referensi (GP Press Group)
Muliawaty, L., & Hendryawan, S. (2020). Peranan E-Government Dalam Pelayanan Publik (Studi Kasus: Mal Pelayanan Publik Kabupaten Sumedang). Jurnal Ilmu Administrasi, 11(2), 101–112. file:///C:/Users/ASUS/Downloads/2898-Article Text-11413-2-10-20210323.pdf
Saggaf, said & haedar akib. 2018. Reformasi pelayanan publik di Negara berkembang. Makassar: cv sah media
Undang-Undang Nomor 25 tahun 2009 Tentang Pelayanan Publik
Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 23 Tahun 2017 tentang Penyelenggaraan Mal Pelayanan Publik
Peraturan Bupati Sleman Nomor 12 Tahun 2019 Tentang Penyelenggaraan Mal Pelayanan Publik
Peraturan Bupati Sleman Nomor 45.4 Tahun 2021 Tentang kode etik pelayanan terpadu satu pintu.